Delivery & Installation
Your chair is hand-built to perfection—and we deliver it with the same care. From arrival notification to final setup, our professional service ensures everything is perfect.
Current lead time: 2 weeks
You Choose When
Pick a delivery date that works for your schedule. No waiting around all day— we work around your availability.
We Keep You Informed
Our team calls 30 minutes before arrival so you know exactly when to expect us. No surprises, just service.
Expert Installation
Our trained specialists install your chair properly, show you how to use it, and answer all your questions.
Complete White Glove Service Included
Every chair comes with our comprehensive delivery and installation service at no extra charge
Professional Delivery Team
Two experienced professionals deliver your chair with the utmost care, treating your home and furniture with complete respect.
Room of Your Choice
We place your chair exactly where you want it, ensuring it's positioned perfectly for comfort and accessibility.
Packaging Removal
All packaging materials are removed and taken away, leaving your space clean and ready to enjoy immediately.
Full Demonstration
We walk you through every feature of your chair, making sure you're completely comfortable and confident using it before we leave.
On Your Schedule
Choose morning or afternoon delivery windows. We respect your time and stick to the schedule we agree upon.
Old Chair Removal
We collect your old chair free of charge when we deliver your new one, and donate it to The Furniture Project charity.
What to Expect
We'll Contact You
Once your chair is crafted and ready, our team will reach out to arrange a convenient delivery date. We'll work around your availability—weekdays, weekends, whatever suits you best.
Advance Notice Call
On delivery day, you'll receive a phone call approximately 30 minutes before our team arrives. This gives you time to prepare without having to wait around uncertain of when we'll arrive.
Professional Setup
Our delivery specialists will carefully bring your chair into your home, position it where you'd like, and complete the full installation. They'll test everything to ensure it's working perfectly.
Your Personal Tutorial
Before they leave, our team will demonstrate all the features of your chair, including the reclining mechanism, adjustments, and any special functions. They'll answer any questions and make sure you feel confident using your new chair.
Clean & Complete
All packaging materials are removed, your old chair is collected free of charge if you would like us to take it, and your space is left tidy. All that's left is for you to sit back and enjoy.
Common Questions
How long after ordering will my chair arrive?
Chairs are built to order in our Nottinghamshire workshop. Our current lead time is 2 weeks. We will confirm your delivery week when you order.
Is there a delivery charge?
No. Professional white glove delivery and installation is included in the published price of every chair. There are no hidden fees or surprise charges; the price you see is the price you pay.
What if I need to change my delivery date?
We understand that plans change. Simply give us a call and we will reschedule your delivery to a more convenient time. We ask for as much notice as possible to accommodate everyone's schedules.
Do I need to do anything to prepare for delivery?
Just ensure there is a clear path from your front door to where the chair will go. If you would like us to collect your old chair, leave it in place and we will take it away free of charge and donate it to The Furniture Project.
What if there's a problem with the chair after delivery?
While rare, if you notice any issues after our team leaves, contact us immediately. All our chairs are covered by a 25-year frame guarantee and a 5-year mechanism and handset guarantee, and we will arrange a service visit promptly to resolve any concerns.